Zients: Healthcare.gov Error Rate Now ‘Under 1%’


Posted on: November 15th, 2013 by ABC News No Comments

ABC News(WASHINGTON) — The management guru leading the effort to fix healthcare.gov says the error rate on the site is now “under 1 percent.”

Jeff Zients says Healthcare.gov has been “stable” all week, with no unscheduled outages.  More than 200 bugs have been crossed off his punch list, with about 50 items left.

“We’ve made measurable progress,” Zients told reporters on Friday’s conference call.  “But we have a lot of work ahead of us.”

During peak volume times, Zients says some users are still experiencing a slow response.  But Zients sees that, in part, as a good sign, as it shows more people are getting past prior stumbling blocks.  The site can “comfortably” handle up to 25,000 users at once, half the capacity it was designed to support.

CMS says the problems with so-called “834 forms” — garbled enrollee data going to insurance companies — remain on the punch list.    

“That is something that we are actively working on with issuers, to put those fixes in place as soon as possible,” said agency spokeswoman Julie Bataille.

Copyright 2013 ABC News Radio



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